THE call centre management tool. Internet-based, rapidly configured to your needs, accessible from anywhere — adding value from day one.
The majority of large companies use call centres as the primary means of managing their customer interaction. Given the critical role that call centres play as the "face of the company", it's imperative that they operate efficiently — to contain the cost of customer ownership — and offer high levels of customer service for reasons of customer satisfaction and retention.
Therefore has carefully researched the burn points associated with running a call centre and has developed the ultimate in call centre applications — Therefore Quantum™. It is internet-based, can be rapidly configured, accessed from anywhere with internet connectivity, adds value from day one, improves the ease of call centre management and is highly cost effective.
This product is ideally suited for organisations that:
Internet-based, rapidly configured to your needs, always accessible, highly cost effective — adding value from day one.
No two call centre environments are alike. Therefore Quantum™ can be rapidly configured to meet your needs. Once configured, the process of logging, executing and managing tickets is quick and intuitive.
Therefore Quantum™ is an internet-based tool — accessible from any location with internet connectivity, including by your strategic partners.
Ease of management requires ease of measurement. Quantum™ provides a dashboard, real-time reporting, deadline management, progress status tracking and automated poor performance flagging.
Call centre staff often log tickets and hand them over to subject matter experts for closing. Quantum™ is team-aware, enabling seamless collaboration and coordination across functional areas.
Quantum™ ensures tickets are allocated to the party accountable for execution. Each ticket is awarded a targeted close-out date and performance is tracked. The 'Progress Status Early Warning' feature flags tickets falling behind the curve for early remedial action.
Quantum™'s configurable communication cycle keeps users informed of status changes by means of email and SMS.
No two clients have the same needs. Therefore Quantum™'s "Functionality on Demand" capability allows user utilities and system features to be turned on or off and configured in accordance with your requirements.
Examples of utilities that can be made available to users:
Fully integrated workflow configuration — tasks and queries rapidly mapped to your processes without writing code.
Multiple options for fine-tuning the user interface to your team's requirements.
Configurable communication cycle keeps all users informed of task and query status changes.
Rapidly branded to carry your corporate identity.
Best-practice security principles, configurable password complexity rules, digital encryption, and Security Group functionality for rights management.
Host of integration points enabling seamless integration with external systems — periodic or real-time.
Accessible via any W3C standards-compliant web browser.
We bill on a rental basis — no extensive upfront investment in technology. No capital expenditure, no procurement battles, no sunk cost risk.
Rapidly configured to your specific needs and accessible from anywhere with internet connectivity — adding value from day one.
We can operate the solution on your behalf — or hand it to your team when you're ready. Your choice, your pace.
Book a 30-minute demo tailored to your environment. We'll walk you through Therefore Quantum™ and explore exactly how it can unlock value for your organisation.